Westpac outage leaves thousands unable to access funds
Thousands of Westpac customers could not pay bills or buy things at shops after a several-hour system outage on Tuesday.
Westpac customers were locked out of their accounts for several hours on Tuesday. Customers could not pay bills or buy things at shops.
The outage hit the bank's app, online banking, PayID transfers, and Osko payments. Call centre wait times grew very long as people tried to get help.
The bank said sorry and told customers its teams were working to fix services. Down Detector showed problems started early in the afternoon and lasted for hours.
Some customers on social media said they were stuck at checkouts unable to reach their own money. One customer said her daughter could not pay for fuel.
Westpac promised updates. The disruption left many without access to their accounts.
- app, online banking, PayID, Osko payments
- Affected services
- several hours from early afternoon
- Duration
- Westpac
- Affected bank
Why it mattersA major bank outage stops people accessing their money, paying bills, and buying essentials, disrupting work and daily life across the country.
AustraliaAustralians relying on Westpac lost access to their accounts during ordinary business hours, preventing payments and purchases and raising questions about the bank's system resilience.
✓ Claims checked against the source and corrected before publish. checked 1 h ago
