Telstra's two timing experts were on break when July outage struck

Two Telstra engineers understood the timing system that failed in July. Both were on mandatory break when the outage struck.

Why it mattersTelstra relied on just two engineers for a critical system with no backup. The company accepted all the investigation's findings.

AustraliaHundreds of Australians couldn't reach emergency services during the outage; the breakdown triggered a Senate inquiry and demands for safer network practices.

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