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Aged care search leaves families stuck with too many steps
A family looking after a mother with dementia says the process is hard to follow.
A family trying to find care for a mother with dementia says the aged-care system is too hard to use. Their experience points to the tangle of assessments, places, costs and care choices that families face.
The complaint is not about one home. It is about the way the whole process works for people under pressure.
Why it mattersFamilies making urgent care decisions can lose time and energy to a system that is hard to navigate.
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