Can my landlord keep my bond for cleaning in NSW?

Usually only for unpaid rent, a break fee, or damage or mess beyond fair wear and tear.

Your clock

• 14 days: Time to respond
• 7 days from the claim: Proof to you
• up to 6 months: NCAT after payout

The rule in NSW

• Claims without your agreement need the final condition report and quotes or receipts within 7 days.
• To stop payment after a Notice of Claim, apply to NCAT and tell Fair Trading before the due date.
• Cleaning means reasonably clean, not spotless.

If you do nothing, the claim is paid. NCAT stays open 6 months.

What to send

Please send the condition report and quotes or receipts for [address]. I do not agree.

Who to call

• NSW Fair Trading, 13 32 20
• NSW Civil and Administrative Tribunal (NCAT), 1300 006 228
• Tenants' Union of NSW (Tenants Advice and Advocacy Services), 1800 251 101

Where this comes from

• NSW Fair Trading: Dealing with bond disputes for tenants
• Tenants' Union of NSW: Bond

General information, not legal advice on your situation.