Smartraveller and Passport Office top government trust rankings
DFAT's Smartraveller service leads all federal government agencies with 88 per cent public trust, while Centrelink ranks last at 66 per cent.
The Department of Foreign Affairs and Trade's services rank highest for public trust in Australia. Smartraveller scores 88 per cent trust and 89 per cent satisfaction.
The Australian Passport Office achieves 82 per cent trust and 81 per cent satisfaction. By contrast, Centrelink and Child Support lag at the bottom with 66 per cent and 65 per cent trust.
Overall, 62 per cent of Australians trust federal government services. Seven out of ten people who actually use a service report being satisfied.
The survey collected feedback from about 1,000 people each month over the past year.
- 88 per cent
- Smartraveller trust
- 66 per cent
- Centrelink trust
- 62 per cent
- Overall government service trust
Why it mattersLow trust in welfare services like Centrelink affects millions of Australian families relying on those payments, signalling a need for government service improvements.
AustraliaFor Australians using government services, trust varies wildly by agency; those seeking passports or travel advice feel confident, while welfare recipients often doubt the system.
✓ Claims checked against the source and corrected before publish. checked 2 h ago
