AI is now standard across Australian public service
71% of public servants use AI at work, up from 28% in 2024.
Almost three-quarters of Australian public servants now use AI in their work. That's a sharp jump from just 28% two years ago.
The finding comes from The Mandarin's 2026 Frank and Fearless Survey. Commonwealth workers are slightly ahead, with 74% using AI compared with 66% of state government staff.
Most respondents feel positive about the shift. But concerns remain about whether these tools are being used safely and effectively.
- 71%
- Current AI use
- 28%
- AI use in 2024
- 74%
- Commonwealth adoption rate
- 66%
- State adoption rate
Why it mattersThe public sector's rapid embrace of AI will reshape how Australian government agencies operate and serve citizens.
AustraliaPublic servants across Australia are increasingly relying on AI tools to do their daily work, changing how government delivers services.
✓ Claims checked against the source and corrected before publish. checked 2 h ago
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