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Three masked healthcare workers examine computer systems and medical equipment in a clinical room

ACT Health's $16m payment gap signals broader mismanagement

ACT Health paid NTT Australia $16.158 million for hosting services without proper records or purchase orders.

A parliamentary inquiry into the ACT Digital Health Record project found that ACT Health paid NTT Australia more than $16 million without following proper payment rules. In some cases there were no work or purchase orders.

In other cases the orders lacked enough details to show what services were done. NTT Australia received payments for consumption services that made up a third of all invoices between 2020 and 2024.

The cross-party ACT Legislative Assembly committee raised concerns about poor payment management. This could show a larger pattern of mismanagement across the project.

The digital health system has reached a milestone. 70 per cent of ACT general practices can now access patient records.

The ACT Integrity Commission is also investigating the project.

$16.158 million
Payment amount
NTT Australia
Vendor
2020 to 2024
Period
70% of ACT general practices
Practice adoption

Why it mattersTaxpayers need confidence that government spending is tracked and justified. Missing records on $16m hurts oversight and accountability. It also raises questions about other payments.

AustraliaACT residents are affected: the digital health system serves them, yet audits show weak controls over the $16m contract. Similar spending patterns may exist in other government projects.

✓ Claims checked against the source and corrected before publish. checked 3 h ago

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