Tui river cruise passengers got coach trips instead, no refunds offered
Tui river cruise passengers had their plans replaced with coach trips due to low water and were refused refunds.
Customers who booked Tui river cruises for September found themselves on coach trips instead. Low water levels on the Danube forced the company to replace sailing with coach journeys of up to four hours.
Richard Pearson from Lincolnshire spent 14 to 15 hours on a coach. The week-long cruise cost his family £3,300.
Sue Crosby's birthday trip on the same ship had only two half-days of actual sailing. Multiple passengers asked for refunds but were refused.
Tui blamed the low water levels on extreme European summer heat. The company cited standard booking conditions that allowed plan changes.
Tui apologised but did not offer compensation.
- £3,300
- Holiday cost
- 14 to 15 hours
- Coach time spent
- two half-days
- Actual sailing days
- 70th birthday
- Sue's milestone
Why it mattersCustomers who paid premium prices for a specific experience received something very different with no way to get money back, raising questions about what travel companies owe their customers.
AustraliaAustralian travellers booking with Tui for European cruises face the same risk of major itinerary changes with no guarantee of refund if conditions change.
✓ Claims checked against the source. checked 1 h ago
Open this story in InSnip →
