Telstra MessageBank glitch floods users with phantom missed-call alerts
A service glitch sent thousands of fake missed-call and voicemail texts to Telstra customers. Some reported up to 100 notifications each.
Telstra customers received a flood of missed-call and voicemail alerts that never happened. Some users reported getting up to 100 notifications for calls that never came through.
Some Telstra customers saw alerts for calls from people who said they never rang. The telco quickly found the cause: a fault in its MessageBank service that delayed earlier notifications.
Telstra fixed the issue and said sorry for the confusion. The company confirmed there was no security breach.
Emergency calls, voice services and mobile data all worked normally.
Why it mattersCustomers feared a cyber-attack when alerts flooded their phones. But the real lesson is how fast a backend glitch can shake trust in a service.
AustraliaTelstra customers across Australia were affected. The fix was swift, but the incident echoes July's major outage that left millions without service.
✓ Claims checked against the source and corrected before publish. checked 2 h ago
