Canberra Rape Crisis Centre staff cite ongoing missing records, safety concerns
Client records at Canberra Rape Crisis Centre remain missing, delaying victim compensation and support.
The Canberra Rape Crisis Centre faces allegations from staff about missing client records and workplace safety concerns. Staff say digital records are not visible in client files, which delays victim-survivors applying for financial compensation through Victim Support ACT.
One staff member said case notes are floating around in the ether and require IT help to retrieve. Staff feel anxious and unsafe due to alleged lack of transparency from management and inconsistent policies.
Interim chief executive Jennifer Taylor defended the service, saying leadership had addressed the substance of the claims. Staff said clinicians do good work supporting clients but don't feel supported themselves.
- Client files in digital systems
- Records location
- Issues ongoing months after upgrade
- Timeline
Why it mattersMissing records directly harm victim-survivors seeking compensation and support, and staff safety concerns affect the organisation's ability to deliver crisis services.
AustraliaVulnerable Canberrans accessing sexual assault support face potential delays in accessing their own records and compensation, affecting a critical community service.
Open this story in InSnip →
